Changing your mind is allowed, and we would rather you told us early than stayed unhappy. One rule covers it, and the rest of this page explains how it works.
Ask within 3 days of placing your order, and tell us the reason. Email hello@wpbigbang.com with your order details and what went wrong. We read every request and reply by email.
We count the 3 days from the day your order is placed, not from the day the work starts.
Tell us the reason, even if it is short. We use it to fix whatever sent you away.
Some things fall outside the window or outside our control:
A request that arrives more than 3 days after your order.
Work we have already finished and handed over.
Domain registration, and anything a third party sells through us. Once a domain is registered, it is registered in your name and the registry keeps the fee.
A project we could not start because we never received enough information from you.
Delays you caused. If we waited on your answers, your content or your approval, the time that passed is not a reason for a refund. Our Terms explain what happens to a project that goes quiet.
Damage you or another provider did to your website after we handed it over.
The 3-day window applies to every order you place with us, and to charges for our services and add-ons. A returning client gets the same 3 days as a new one.
We send the refund to the card or account you paid from, within 10 business days of approving it. Your bank decides how fast it lands after that, and most take a few working days.
Sometimes part of your order is already delivered when you ask. We then put in writing what we are refunding, what we are keeping, and why. We work that out case by case, and you see it before we process anything.
We update this policy from time to time. The current version is always the one on this page, and the date below tells you when it last changed.
Last updated: 22 September 2026
Questions about this Refund Policy go to hello@wpbigbang.com.
